Red Horse Vale
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Terms of Service

Terms of service

Terms and Conditions
January 2018

C1. Acceptance of Conditions

Welcome to the Red Horse Vale Website. By continuing to use the Website, you are indicating that you accept these terms and conditions of use and sale.

C2. Orders placed Online

The Buyer will receive an email from the Seller confirming that the order has been received and is being processed. This email does not confirm that the order has been accepted. By placing an order, an offer is made from the Buyer to the Seller to make the purchase. There will be no contract between Buyer and Seller until the goods have been dispatched. No contract will be established if the Seller informs the Buyer that the order is declined or if the Buyer cancels the order. The Seller does not keep details of previous orders for the Buyer to access on the Website.

C3. Price

For all orders placed through the site, the price charged is that shown on the website and paid electronically as part of the order process. Prices shown are exclusive of VAT, which is charged in addition during the checkout process at the appropriate rate applicable at the time. The Seller is not obliged to give the Buyer a lower incorrect price, even after the goods have been dispatched, if the pricing error is obvious and could reasonably have been identified by the Buyer as a mispricing. If the Seller finds an error in the pricing of products, they will inform the Buyer as soon as possible and give the Buyer the option to reconfirm the order at the correct price, or alternatively to cancel the order. If the Seller is unable to contact the Buyer, they may regard the order as cancelled.

C4. Payment

The Buyer will make and the Seller will collect payment through the checkout process on the Website at the time of order. A secure server will operate all card payments made online. The Buyer will have to re-enter payment details with each order. The Buyer may also use PayPal to pay to purchase some items.

C5. Title and Risk

Risk of loss of or damage to goods will pass to the Buyer as soon as a contract is established between the Buyer and Seller. This will normally be on dispatch of the goods.

C6. Delivery

All items are offered for sale subject to availability and delivery cannot be guaranteed. The Seller will arrange, when requested, to deliver all orders either through the services of a contractor or with its' own transport. Some items will only be delivered within a 30 mile radius of the Red Horse Depot at Oxhill. The Buyer must be prepared to accept delivery at any time during normal business hours. During the checkout process, the price does not include nationwide delivery. The Buyer is to contact the Seller direct, for a quotation before placing an order if delivery is required nationwide. Buyers are also welcome to arrange their own collection of their purchases.

C7. Security of Data

The Seller will at all times comply with the terms of the Data Protection Act and keep any personal details of Buyers safe and secure.

C8. Cancellation of Order

Any order may be cancelled by a Buyer at any time before dispatch.

C9. Returns

Not all items are returnable - where necessary the position should be established in each case. If items are returnable, they may be returned within 14 days of purchase for a full refund minus any delivery costs, provided that the goods on return are unused and in a saleable condition. Such refunds will be processed within seven days of the receipt of the returned goods.

Red Horse Vale Ltd

Standard Conditions of Sale - Oil Products
January 2018

1. Price

For all orders other than those placed through the Website, the price charged is that ruling on the day of ordering irrespective of the date of the order is delivered.

2. Payment

The Buyer will make and the Seller will collect payment through the checkout process on the Website at the time of order. A secure server will operate all card payments made online. The Buyer will have to re-enter payment details with each order.

3. Quantity

The quantity delivered is that shown on the Seller's meter. The delivery may be made at the discretion of the Seller in the absence of the Buyer. If no verification of quantity is made by the buyer at the time of delivery, this metered quantity will be accepted by the Buyer as being correct. Any dispute regarding this matter must be advised to the Seller within five days of the delivery.

4. Title and Risk

Risk will transfer on delivery of the product. The product remains the sole and absolute property of the Seller until such time as the Buyer has paid to the Seller the full and agreed price. The Seller may for the purpose of recovery of his products enter any premises where they are stored or thought to be stored in order to repossess same.

5. Delivery

Delivery will take place when the product passes the connection point or coupling between the Seller's and Buyer's equipment. The Seller will use best endeavours to supply product within a reasonable time of order, but no responsibility exists for any direct or consequential loss arising from any failure to deliver by a specified date.

6. Liability

It is the Buyer's responsibility to ensure that legal, safe and suitable storage is provided for the delivered product, and that sufficient space exists for the quantity ordered. The Seller shall not be liable for any loss or damage whatsoever caused by, arising out of, or in connection with the use or handling of the Seller's goods after the risk therein has passed to the Buyer. The Buyer shall indemnify the Seller against all costs and expenses incurred by the Seller in connection therewith, including the costs and expenses of investigating any such claim.

7. Force Majeure

The Seller shall not be responsible for any failure to make deliveries if fulfilment has been delayed, hindered or prevented by any circumstances whatsoever that are not within the Seller's immediate control.

8. Waiver

Any relaxation or concession that may be granted by the Seller in respect of any term of this agreement shall in no way affect or prejudice any other of the Seller's strict rights hereunder.

9. Acceptance of these Conditions

Acceptance of the delivery of the product will be deemed to be acceptance of these conditions. No variations of these terms will apply unless specifically agreed in writing between the parties prior to delivery.

Red Horse Vale Ltd

Standard Conditions of Sale - General Products
January 2018

B1. Price

For all orders other than those placed through the Website, the price charged is that ruling on the day of delivery irrespective of the date of the order or any payment sent with the order.

B2. Payment

The Buyer will make and the Seller will collect payment through the checkout process on the Website at the time of order. A secure server will operate all card payments made online. The Buyer will have to re-enter payment details with each order. The Buyer may also use PayPal to pay to purchase items.

B3. Quantity

The quantity delivered is that shown on the Seller's Delivery Note or Documentation. The delivery may be made at the discretion of the Seller in the absence of the Buyer. If no verification or query of quantity is made by the buyer at the time of delivery, this documented quantity will be accepted by the Buyer as being correct. If the Buyer or his Representative insist on mounting the delivery vehicle, they do so at their own risk. Any dispute regarding this matter must be advised to the Seller within five days of the delivery.

B4. Title and Risk

Risk will transfer on delivery of the goods. The goods remain the sole and absolute property of the Seller until such time as the Buyer has paid to the Seller the full and agreed price. The Seller may for the purpose of recovery of his goods enter any premises where they are stored or thought to be stored in order to repossess same.

B5. Delivery

Delivery will take place when the goods leave the delivery vehicle. The Seller will use best endeavours to supply goods within a reasonable time of order, but no responsibility exists for any direct or consequential loss arising from any failure to deliver by a specified date.

B6. Liability

It is the Buyer's responsibility to ensure that legal, safe and suitable storage is provided for the delivered goods, and that sufficient space exists for the quantity ordered. The Seller shall not be liable for any loss or damage whatsoever caused by, arising out of, or in connection with the use or handling of the Seller's goods after the risk therein has passed to the Buyer. The Buyer shall indemnify the Seller against all costs and expenses incurred by the Seller in connection therewith, including the costs and expenses of investigating any such claim.

B7. Force Majeure

The Seller shall not be responsible for any failure to make deliveries if fulfilment has been delayed, hindered or prevented by any circumstances whatsoever that are not within the Seller's immediate control.

B8. Waiver

Any relaxation or concession that may be granted by the Seller in respect of any term of this agreement shall in no way affect or prejudice any other of the Seller's strict rights hereunder.

B9. Acceptance of these Conditions

Acceptance of the delivery of the goods will be deemed to be acceptance of these conditions. No variations of these terms will apply unless specifically agreed in writing between the parties prior to delivery.

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